Practice Manager | Veterinary Clinic | Northern Suburbs | Full Time

An established small animal veterinary clinic in Melbourne’s northern suburbs is seeking an experienced Practice Manager to lead day-to-day operations and support a high-performing clinical team.

This is a hands-on leadership role suited to someone who enjoys balancing people leadership, operational management, and financial performance within a busy, well-run practice. Working closely with the clinical leadership team, you will play a key role in driving team engagement, client experience, and overall clinic success.

This is primarily a Monday–Friday position, offering stability, autonomy, and the opportunity to take ownership of clinic operations.

Key Responsibilities:

• Lead, coach, and support a team of veterinarians, nurses, and support staff
• Oversee daily operations including rostering, stock control, systems, and compliance
• Manage financial performance, including budgets, KPIs, reporting, and cost control
• Drive a high standard of client service and experience
• Manage HR processes including recruitment, onboarding, and performance management
• Handle client feedback and complaints professionally
• Partner with clinical leaders to align operational and clinical priorities

About You:

• 1–2+ years’ experience in a Practice Manager or similar leadership role
• Veterinary industry experience required (nursing background highly regarded)
• Certificate IV in Veterinary Nursing or equivalent experience
• Confident people leader with a coaching and mentoring style
• Strong financial acumen across budgets, KPIs, and business performance
• Experience in HR, recruitment, and team development
• Excellent communication and client management skills
• Familiarity with practice management systems (e.g. EzyVet)
• Solid understanding of compliance, WHS, and operational best practice

What’s on Offer:

• Support from an experienced regional leadership team
• Ongoing professional development and career progression opportunities
• Access to a broader network of veterinary professionals
• Health and wellbeing support, including EAP and mental health initiatives
• Additional benefits including retail discounts and pet care perks

This is a great opportunity for an experienced veterinary leader looking to take the next step in a supportive, well-structured environment.